Licensing Troubleshooting FAQs

The following table describes error or warning messages that may occur when applying a GENESIS license.

Message	Solution
Demo period has expired.	Activate your license or restart demo mode by clicking the link in the red banner in Workbench. There is no limit to the number of restarts that you can perform.
Error. File is Corrupted.	Contact the Support Center and ask for a re-send of the license file.
Error. License Version is Out of Date.	Get a new license for the currently installed version.
Failed to apply the license file: Site code {{used site code}} from the license does not match the site code of this machine {{expected site code}}.	You are attempting to use the license on an incorrect machine. Activate the license on the machine for which it was issued. If you want to use it on a different machine, you need to transfer the license.
Error. Unable to Copy File to {{file location}}	Make sure that you have the necessary permissions to copy the license file to the specified location. Check that the file location is not blocked by another program.
Access Denied to '{0}	Make sure that you have the necessary permissions to copy the license file to the specified location.
WARNING: License Exceeded!	You are using a licensed feature without having the corresponding license, or you have exceeded the number of licensed objects (such as data points). Open License Monitor to get more details.

The following table outlines additional issues that may arise with a GENESIS license.

Issue	Solution
After changing the server or domain name, GENESIS opens in demo mode, and my license is invalid.	Go back to the old machine name, kill the license, and then change the server name and activate the license again.
When I try to deactivate a base node license, I get an error message, and the system does not allow me to proceed.	You must first deactivate the licenses of any additional nodes that are connected to your base node.
When I try to activate an additional node license, I get an error message, and the system does not allow me to proceed.	You must first activate the base node license.