Configuring Vonage WhatsApp for Production

To use Vonage for sending WhatsApp messages in production, you need to have a WhatsApp Business Account. The link provides information about setting up the account, as well as additional details regarding the 24-hour customer session window, related rules, or templating.

After configuring and testing Vonage WhatsApp in the sandbox, you need to set up the Workbench configuration to use the WhatsApp Business Account credentials.

To configure Vonage WhatsApp for production:

  1. Open your WhatsApp business account and copy your WhatsApp number and the API key for WhatsApp traffic.

  2. Open Workbench and in Project Explorer, expand your project > Alarms and Notifications > Alert Notifications.
  3. Expand Vonage Configurations and double-click the Vonage configuration that you have used for testing Vonage WhatsApp.

  4. In Default WhatsApp Number, enter the number to be used for sending WhatsApp messages via Vonage. Do the following:

    1. Go to the WhatsApp Numbers tab and select Click here to add new item.
    2. Name the new item in the Name column and in the WhatsApp Number column, enter the number from your WhatsApp business account.
    3. In the Token/Password column, enter the API key for WhatsApp traffic.
    4. Go back to the General Settings tab and in Default WhatsApp Number, select the newly added phone number from the drop-down list. This is the From Phone number for this Vonage configuration.
  5. Clear the Use Vonage Sandbox for WhatsApp Numbers checkbox.
  6. If you are using a JWT token, which is most likely the case unless Vonage specifies as basic authentication, clear the Use Basic Authentication for WhatsApp numbers checkbox.

  7. Click Apply to save the configuration, and then test the functionality by sending a WhatsApp message.

    1. Click Test WhatsApp next to the Default WhatsApp Number box to open the Send a test message form.
    2. In To, enter the desired receiving phone number, and then click Send Message. You should receive the WhatsApp message to the selected number as expected.

    You should have a 24 hour customer session open with the To Number by sending a message to the default WhatsApp Number to initiate a test message from Workbench.

    Use the template that you registered while creating the WhatsApp business account to send WhatsApp messages via Connected Field Services, Bridging, or commanding in GraphWorX.