Creating an Alert Sierra Test Configuration

To verify Alert Sierra functionality, you can use Connected Field Service to create a simple workflow template triggered by one alarm. To manage the number of alarms, you can set a Connected Field Service filter or set active alarms in the alarm configuration.

To create an Alert Sierra test configuration:

  1. Open Workbench and in Project Explorer, expand Alarms and Notifications > Connected Field Service, and then do one of the following to display the New Template pane.

    • Right-click Templates, and then select Add Template.
    • Click Templates, and on the Home ribbon, click Add Template.
  2. In the New Template pane, enter a name for the template.
  3. On the Template Diagram tab, click in the Diagram Editor toolbar to display the Activities Library, if necessary.

  4. To configure the Connected Field Service template, click and drag the Activities Library blocks listed in the following table to the Diagram Editor.

    Activities Library Block

    Description

    Audit Events Output

    Upon triggering the workflow, the Audit Events Output block posts an event message, which is useful for tracking the start of a workflow operation. Do the following:

    • In the right panel under Event Settings, enter an event message in the Event Text box. For example, enter x="Test start!".

    To customize the Event Text contents, click Edit Expression and select information about the triggering alarm, which you can view in the Alarm Viewer.

    Fixed Contact List

    This block selects a user and an SMS number to be used in the workflow. Do the following:

    1. In the right panel under Fixed Worker List, select Click here to add new item, and enter the contact name and phone number. For example, in the first box, enter Test Worker, and in the second box, enter 15035551234.

    2. In the Worker List Settings section, select Post Event when Block Processed to create an Audit Event message.

    Tips:

    • To access a dynamic worker list, use the Worker Lookup block instead.
    • To add an acknowledgment code for the contact, follow the instructions for the appropriate block type.

      Block Type

      Instructions

      Fixed Contact List

      1. In Project Explorer, expand Alarms and Notifications > Connected Field Service > Workflows, and then double-click the active workflow.
      2. In the Configuration pane, scroll down to Advanced Properties.
      3. In Acknowledge Code, enter the code.

      Worker Lookup

      1. In Project Explorer, expand Alarms and Notifications > Connected Field Service >  Workers > Local-Default, and then double-click a user to display the User pane.
      2. In Acknowledge Code on the General tab, enter the code.

    Send SMS

    This block sends the SMS message to the worker selected in the previous block of the workflow. Do the following:

    1. In the right panel under the SMS Settings section, complete the following fields.

      Field

      Description

      SMS Provider

      Select Sierra.

      Message

      Enter a message to the worker. For example, enter Message test.

      Post Event when block processed

      Select this checkbox to create an Audit Event message.
    2. In the Diagram Editor, right-click Send SMS, and then select Add <Completed> Link.
    3. Select the new link, click and drag the arrowhead to the End block, and then click Apply & Close.

What's Next?