ICONICS, Inc. Data Collection Policy

You have the option to share information with ICONICS about how you use GENESIS. We use the information that we collect to improve product quality and services. You can opt out at any time. To opt out, open Workbench, select the Tools ribbon, and then select Telemetry Settings.

The data is handled by a third-party service (Amplitude). For information about how the data is handled, please go to https://amplitude.com/legal.

We value your privacy. To learn about our privacy practices, please see our privacy policy.

How We Track

  • A dialog is shown the first time Workbench is launched that will prompt you to opt-in or opt-out of sharing your data.
  • If you decide to share diagnostics with ICONICS, we will track the operations as described below.
  • Telemetry has no impact on the performance of the application.
  • If for some reason (firewalls, locked network, no internet access) telemetry can’t be sent to the server, the operation fails gracefully, and the telemetry is not sent.

What We Track

  • Regional information
    • Country
    • Continent
    • Time zone
  • Operating system information
    • Platform (Mac, Linux, Windows)
    • Operating system version (for example, Windows 11.xxx.xx, Windows 10.xxx.xx, or Mac OS X 10.xx.xx)
    • Language (English or Japanese)
  • Application information
    • Version (for example, 11.000.00.01)
    • Name (Workbench or GraphWorX64)
    • Operation details (see below)
    • A time stamp that identifies when the operation was tracked

When We Track

  • When the user opens, saves, or closes a form in Workbench
    • We track the component that is configured (for example, SNMP).
    • We track the name of the form (for example, SNMP Device Configuration).
    • We track the execution time when the form is saved (how long it took to save the form).
    • We track if the form was saved properly.
    • We do not track any user configuration specified in the form.
  • When the user performs special operations
    • We track the name of the operation (for example, Import).
    • We track the name of the component (for example, SNMP).
    • We track how long it took to execute the operation.
    • We track the following operations:
      • Import/export
      • Pack or unpack a project
      • SNMP, BACnet, and Mitsubishi Electric FA network discovery
      • Asset Builder generation
      • Asset equipment template instantiation
      • Create a new database configuration
      • Delete a database configuration
      • Backup or restore a database
      • Test reports, test transactions. and Mitsubishi Electric FA devices
      • Enable or disable reports, transactions, and Mitsubishi Electric FA devices
      • Help mode settings (whether the Help is being viewed in the application or in a browser)
  • When the application crashes
    • We track the error