MELFA Template Version 1 Issues

No.	Issue	Areas to Check	Troubleshooting Steps
1.	Characters are not shown on buttons, labels, and other UI elements.	The display language must be set to either Japanese or English.	If using WebHMI, change the display language of the web browser to one of the following: Japanese (ja) English (en) If using GraphWorX™ runtime: Right-click on the screen and select Show Ribbon. On the ribbon, select Language. Select Japanese or English, and then click OK.
2.	The error message - (Unknown error) is displayed.	Check the device’s instruction manual for the error number.	Carry out the corrective action described in the device’s instruction manual. If the error number is not listed in the device’s instruction manual, download the latest device instruction manual from the Mitsubishi Electric FA website or check with the device’s distributor.
3.	A recently added Assets equipment instance is not displayed on the list screen, or a recently deleted instance is displayed.	After adding or deleting an equipment instance, you must reload the screen, or run the runtime again.	If using WebHMI, reload the web page in the browser. If using GraphWorX runtime, go into Configure mode and back into Runtime, or close and reopen the application.
4.	Error information and preventive maintenance information are not displayed or updated.	Click the refresh button on the details screen of the device on which the issue is occurring.	If there is a device for which error information or preventive maintenance information is not displayed or values are not updated, click the refresh button in the upper right corner of the details screen.

1.

Characters are not shown on buttons, labels, and other UI elements.

The display language must be set to either Japanese or English.

If using WebHMI, change the display language of the web browser to one of the following:
- Japanese (ja)
- English (en)
If using GraphWorX™ runtime:
1. Right-click on the screen and select Show Ribbon.
2. On the ribbon, select Language.
3. Select Japanese or English, and then click OK.

2.

The error message - (Unknown error) is displayed.

Check the device’s instruction manual for the error number.

Carry out the corrective action described in the device’s instruction manual.

If the error number is not listed in the device’s instruction manual, download the latest device instruction manual from the Mitsubishi Electric FA website or check with the device’s distributor.

3.

A recently added Assets equipment instance is not displayed on the list screen, or a recently deleted instance is displayed.

After adding or deleting an equipment instance, you must reload the screen, or run the runtime again.

If using WebHMI, reload the web page in the browser.
If using GraphWorX runtime, go into Configure mode and back into Runtime, or close and reopen the application.

4.

Error information and preventive maintenance information are not displayed or updated.

Click the refresh button on the details screen of the device on which the issue is occurring.

If there is a device for which error information or preventive maintenance information is not displayed or values are not updated, click the refresh button in the upper right corner of the details screen.