Creating an Alarm Subscription

Which solution do you want to use to create an alarm subscription? For instructions, click the solution that you selected.

• Alert Notifications

  To create an alarm subscription for an alert notification:

  1. In Workbench, go to Alarms and Notifications > Alert Notifications.
  2. Expand either Email Nodes or SMS/Text Nodes and edit your node.
  3. Go to Alarm Subscriptions.

  Twilio, Vonage, AT&T, SendGrid, Microsoft Azure Communication Services (ACS), Microsoft Teams, and Brevo do not support direct alarm subscriptions. You must use Bridging or Connected Field Service for these features.

• Connected Field Service

  To create an alarm subscription for Connected Field Service:

  1. In Workbench, go to Alarms and Notifications > Connected Field Service > Workflows.
  2. Edit your configuration.
  3. Go to Alarm Subscriptions.

• Bridging

  To create an alarm subscription for Bridging:

  1. In Workbench, go to Bridging > Transactions.
  2. Expand your configuration and edit your transaction.
  3. Go to Transaction Execution.
  4. For Execute transaction using, choose either Alarms or Alarms and Triggers.
  5. Go to Alarm Subscriptions.

Make sure to subscribe to any alarm attributes that you want to use in the logic of a workflow, as part of a filter, or as part of a message.