Call-In Agent

The Call-In Agent, enables users to make a phone call to issue commands to the system. The Call-In Agent configuration sets up the voice and key entries and menu options based on information supplied from the Multimedia configuration database and the current state of OPC data or alarms and the security level of the user calling into the system. To set the default settings for the agent, click the Telephony folder in the Multimedia Configurator. Refer to Telephony Agents for more information.

Note: The following Configurator features do NOT apply to the Call-In Agent:

  • Multimedia Configuration Wizard
  • Action Sets
  • Schedules

Prerequisites

Configuring and using the Multimedia Call-In Agent requires the following steps:

  1. Install the Dialogic hardware. For information about purchasing and installing Dialogic boards, visit the web site: http://www.dialogic.com/contact/default.htm.

Note: For Dialogic configuration settings, refer to Dialogic Configuration Settings.

  1. Install the Dialogic drivers.

  2. Install the AlarmWorX Multimedia software.

  3. Configure the Dialogic card. During initial setup, it is recommended that the Dialogic Configuration Manager (DCM) be used for configuring and running the Dialogic drivers. Open the DCM and select the Action menu.  If you are familiar with the card, use the Add Device option, or have the DCM detect the card using the Auto Detect Devices option.

  4. Start the Dialogic drivers. Highlight the configured Dialogic card from the graphical tree menu. Start the drivers by clicking the green start button. If the drivers fail to initialize the card, check the card type and settings. If problem persists, contact Dialogic for technical support.

  5. Plug an analog phone line into the primary channel (zero channel). At this time, you should verify that the phone number is correct, that the phone line is analog, and that it is a dedicated line. It is also a good idea to verify a phone number to call out to.

  6. Launch the Multimedia Configurator by selecting Start > Programs > ICONICS > AlarmWorX > AlarmWorX Multimedia Configurator. Click the Phone folder on the tree control of the Configurator under Alarm Configurations/Multimedia Agents. For the Phone Agent General Settings, set the number of phone lines to "1." Make sure that phone line "0" is not reserved for outgoing calls.

  7. Configure the Call-In Agent settings.

Note: Call-In Agent Menu Templates MUST contain only Text-To-Speech.

See Call-In Agent Menu Templates and Text-To-Speech.

  1. Enter the Call-In Agent into runtime mode by clicking the Start Call-In Agent button on the Call-In Agent's general settings.

  2. Call the number of the phone line attached to the Dialogic card.

See also:

Configuring a Call-In Agent

Call-In Agent Quick Start

Multimedia Telephony Agents

Add a New Multimedia Agent

Media Templates