Detecting a Voice Modem

AlarmWorX Multimedia allows for dial-out action when an alarm occurs using a voice modem. To use this functionality, your modem must be voice compatible. Modems on the market can be classified as data/Fax, data/fax/voice, data/fax and voice/speakerphone. Any modem with the voice capability will work.

For dial out with a TAPI modem, make sure the following hardware has been tested. However, this is not a recommendation or endorsement of this or any other product:

  • Multitech MT9234ZPX-UPCI TAPI Modem.

For more information about this modem, please go to:

http://www.multitech.com/en_US/PRODUCTS/Families/MultiModemZPX.

This topic describes the steps to make sure that you have a compatible modem for the call-out agent.

Detecting a Voice Modem

  1. Go to Start -> Settings -> Control Panel -> System. In the Hardware tab, click on the “Device Manager” link.

Figure 1 - Device Manager

NOTE: Depending on your Operating System, the steps to get to your Device Manager may be different. The steps shown here are those for Windows Server 2008 R2.

  1. In the Device Manager window, expand Modems. A list of modems that you have installed on your computer will appear under the tree. This could include information for the type of modem you are using.

Figure 2 - Device Manager: Data/Fax Modem

  1. In other cases, it could just simply show you the name of the modem like the Multi-Tech one shown in Figure 2.
  2. Whichever modem options your Device Manager displays, double-click on the modem to bring up the properties window.
  3. Select the Diagnostic tab and click on “Query Modem”.
  4. When the querying is done, you will see a list of information in the bottom window. In the line that begins with ATI3, it will mention the types of the modem.

Figure 3 - Modem Diagnostics