Acknowledge Alarms Via WhatsApp

Users can respond to a Twilio WhatsApp alert message from CFSWorX to acknowledge the alarm.

Similar to acknowledging messages via SMS sent by Twilio, to acknowledge an alarm the recipient can respond to the WhatsApp alerts with the message ID, their acknowledge code, and an optional comment.

Acknowledging via WhatsApp requires a WhatsApp business account. Currently only WhatsApp messages sent from Twilio support this feature.

For more information on setting up Twilio (including WhatsApp) configurations, see Twilio Configurations and Setting Up Twilio.