Basic Troubleshooting

Data Not Populating

If data does not appear in your KPIWorX dashboard, check the following:

• Save your dashboard and refresh your browser window. Sometimes this will allow troublesome data sources to load.

• Does the data source work in other clients? Try opening it in the Data Explorer on the server machine.

• Make sure the type of data you are using is compatible with the type of widget. For example, you cannot use string data as the value for a categorical chart if the strings cannot be converted to a number.

• Sometimes removing the data mapping and re-mapping it will allow the data to load.

Login Error: This operation is not supported

If you try to log in and get an error that says, Login Error: This operation is not supported, this likely means that your ICONICS security is not enabled. To enable security:

• Open Workbench.

• In Project Explorer, expand Security and go to Global Settings.

• If you do not currently have a user, create a user and make sure it has at minimum Workbench > Security checked under Application Action. You can later use this user to log back into security and modify the security settings.

• On the General tab, check the box for Security active and hit Apply.

For more information on ICONICS security, see GENESIS64 Security - Quick Start.

Custom Symbol not Appearing

If you are trying to add a custom symbol and it did not appear in the KPIWorX component library, see Custom symbol troubleshooting.

If You Still Have Trouble

If you are still having trouble and have a SupportWorX plan, visit our Customer Connection Portal for the knowledgebase and contact info for your local support office.